Gangdong Sacred Heart Hospital Earns Top Grade in Patient Experience Evaluation!

Exciting news has arrived! Gangdong Sacred Heart Hospital has recently been awarded a Grade 1 in the '2025 (5th) Patient Experience Evaluation' announced by the Health Insurance Review & Assessment Service. This evaluation system, which began in 2017, assesses the quality of medical services experienced by patients at hospitals. So, shall we take a look together at the significance of this evaluation and Gangdong Sacred Heart Hospital's achievement?

What is the Patient Experience Evaluation?

The Patient Experience Evaluation is a survey that directly asks inpatients about their experiences at the hospital. It meticulously examines aspects like the attitude of medical staff, explanations during treatment, respect for patients, and the safety of the hospital environment. This evaluation involved 130,435 discharged patients from a total of 376 tertiary and general hospitals. Among these, 363 hospitals were assigned a final grade, with 57 of them receiving a Grade 1.

Gangdong Sacred Heart Hospital's Outstanding Performance

Gangdong Sacred Heart Hospital is one of the 14 medical institutions in Seoul to receive a Grade 1, achieving the highest score of 93.81 points in patient safety and hospital environment. Looking at the scores for each detailed item:

• Patient Identification: 95.07 points
• Nurses' Respect and Courtesy: 94.26 points
• Safe Environment: 93.76 points
• Overall Inpatient Experience: 93.72 points
• Doctors' Respect and Courtesy: 93.36 points

These consistent high scores across various areas demonstrate that the hospital is providing medical services that satisfy patients.

Commitment Towards the Future

Hospital Director Song Heon-ho stated that achieving this Grade 1 is the result of the efforts by the medical staff and employees to establish a patient-centered medical culture. He pledged to continue doing their best to listen to patients' voices and provide trustworthy medical services in the future. This is interpreted as a commitment to offer an even safer and more compassionate healthcare environment for patients.

Conclusion

Gangdong Sacred Heart Hospital's Grade 1 achievement is not merely a result, but a testament to their continuous efforts to value patients' voices and improve their experiences. We look forward to Gangdong Sacred Heart Hospital's continued endeavors in providing patient-centered medical services. When choosing a hospital, consider the patient experience as a crucial factor!